Privacy Policy

This Privacy Policy (the “Policy”) explains how ReAnchor Housing Solutions CIC (“we”, “us”, or “our”) processes your personal information, including through our w

website reanchor.org (the “Website”).

This Policy, along with our Terms of Use (reanchor.org/termsandconditions) and any other referenced documents, outlines how we handle personal data that you provide to us or that we collect from you. It also explains our principles, practices, and approach to managing and protecting your personal information.

For the purpose of applicable data protection legislation (including but not limited to the Data Protection Act 2018 and the UK General Data Protection Regulation), the data controller of your personal information is ReAnchor Housing Solutions CIC of 85 Great Portland Street, First Floor, London W1W 7LT. If you would like to know more or read our Data Protection Policy available here.

What Information We Collect and How We Collect It

Information You Provide to Us

We collect personal information directly from you when you:

Fill in forms on our website.
Contact us via email, phone, or other means.
Engage with our services, such as signing up for an event, donating, or participating in our programs.

This information may include:

• Name, address, email, and phone number.

• Payment details (e.g., for donations or purchases).

• Information relevant to your participation in our programs or services.

Corporate Users: If you register to support ReAnchor, whether through a corporate page or external page, we will collect some information including personal details, your ReAnchor username, the name of your company, job title and corporate contact information. If you choose, you can upload a profile photo and short biography.

Information We Collect Automatically

We may collect technical information, such as:

IP address and browser type.
Details of your visits to the Website, including traffic data, location data, and other communication data.

This information is collected via cookies and other tracking technologies. Please refer to our Cookie Policy (reanchor.org/cookiepolicy) for more details.

Information from Third Parties

We may receive information about you from trusted third parties, such as:

Fundraising platforms (e.g., GoFundMe) if you choose to support us through them.

These independent third parties will share your personal information with Us where you have expressed a desire to support ReAnchor, provided you have given your consent, or where necessary to fulfil a contract with you.

Social media platforms, depending on your settings and their privacy policies.

Depending on your settings and/or the privacy policies of these social media and messaging platforms, this information may be shared. To adjust your preferences,

Please consult the privacy notices of the respective services, which will guide you on how to modify your settings.

Corporate Users: If you register to support ReAnchor, whether through a corporate page or external page, we also use the information we have collected:

To generate aggregated, anonymous analytics enabling you to track your impact including (and not limited to):
- Total amount donated by your company
- Provide insights of impact and company relationship to Us

How We Use Your Information

We use your personal information to:

• Deliver and improve our services.

• Process donations and provide you with relevant updates.

• Communicate with you about our work, including events and fundraising campaigns.

• Comply with legal and regulatory obligations including fraud checks.

• Personalise and enhance your experience on our website.

Who We Share Your Information With

We may share your information with:

Service providers who perform functions on our behalf (e.g., payment processors, IT services).
Regulators, auditors, and legal authorities if required by law.
Partners or collaborators when necessary for program delivery, with your consent where applicable.
ReAnchor board members, advisors and their trusted party services providers and affiliates
In Anonymous form to potential/funders

We do not sell or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, transmitting data over the internet is not completely secure, and we cannot guarantee the security of data transmitted to our website.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Policy or as required by law.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data, subject to legal obligations.

• Object to or restrict the processing of your data.

• Request data portability.

• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at info@reanchor.org

If we provide you with access to the information we hold about you, this will generally be free of charge unless otherwise required by law. However, if you request additional copies of this information, we may impose a reasonable administrative fee to cover the cost. In cases where we are legally entitled to refuse your request, we will do so and provide a clear explanation of the reasons for our decision.

Please note that the Website may include links to external websites of partner networks, advertisers, or affiliates. These external sites operate under their own privacy policies, and we are not responsible for their content or practices. Before submitting any personal data to these websites, we encourage you to review their privacy policies.

Our website uses cookies to enhance your experience. For more information on the types of cookies we use and how to manage them, please see our Cookie Policy (reanchor.org/cookiepolicy).

Updates to This Policy

We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

If you have questions or concerns about this Policy, please contact us at:

ReAnchor Housing Solutions CIC

85 Great Portland Street, First Floor, London W1W 7LT

Email: info@reanchor.org

Alternatively, you may contact the ICO at 0303 123 1113 or via their website at www.ico.org.uk.

Policy Review

This policy will be reviewed annually every December or sooner if required.

Last reviewed: December 2024

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